Category: Sales/Business Dev. Location/City: NY - Buffalo Id: 8605
Client Engagement / Relationship Manager - Direct Hire - Buffalo, NY
One of our top clients, a software development company that implements enterprise level systems of record for some of the largest companies in the US. We are looking for a Relationship Manager to act as the main point of contact and the face of the organization with their clients.
Develops and Maintains Client Relationships
Diligent contact/follow up with Clients and internal partners
Acts as external Client advocate with internal partners
Conducts Client Surveys, feedback on Products, Services and Functional areas
Conducts Monthly, Quarterly and Annual Client Reviews
Promotes Products, Services and Client Development
Writes proposals/statements of work/contracts for Products and Services
Develops and maintains industry relationships with agencies and regulators who influence our Clients' business
Monitors Client's business environment to understand their needs
Establishes active role in industry trade groups
Coordinates product demonstrations
Marketing & Promotions:
Manages Marketing and Branding Efforts
Works with other departments to help develop advertising and promotional programs, pricing, positioning, and packaging.
Assists in planning and coordination of product/new service/marketing campaign launches.
Coordinates and aligns brand strategy with corporate marketing plan.
Reviews market research to anticipate competition and market trends and translate Client attitudes into new branding directions.
Manages MARCOMS (Marketing Communications to Clients)
Creates Marketing Collateral for Internal Partners and External Clients]
Manages Marketing content via multiple channels (white paper, electronic, email, website, SMM and etc.)
Performs Marketing, Market, Client and Industry Research to leverage internally
Promotes Services to Existing Clients
Manages Sales Collateral/Marketing materials to Existing Clients and Prospects
Makes Sales Calls and Presentations
Conducts New Prospect Sales efforts
Participates in Prospect DEMOS
New Service Development:
Creates New Service Opportunities with Existing Clients
Consults with development teams on market requirements and product features.
Works with subject matter experts to define, layout and document New Service offerings
Works with Clients to define, layout and document New Service offerings