Client Engagement / Relationship Manager

Buffalo, NY

Post Date: 12/21/2017 Job ID: 8605 Industry: Sales/Business Dev.
Category: Sales/Business Dev.
Location/City: NY - Buffalo
Id: 8605

Client Engagement / Relationship Manager - Direct Hire - Buffalo, NY

One of our top clients, a software development company that implements enterprise level systems of record for some of the largest companies in the US. We are looking for a Relationship Manager to act as the main point of contact and the face of the organization with their clients.

Relationship Management:
  • Develops and Maintains Client Relationships
  • Diligent contact/follow up with Clients and internal partners
  • Acts as external Client advocate with internal partners
  • Conducts Client Surveys, feedback on Products, Services and Functional areas
  • Conducts Monthly, Quarterly and Annual Client Reviews
  • Promotes Products, Services and Client Development
  • Writes proposals/statements of work/contracts for Products and Services
  • Develops and maintains industry relationships with agencies and regulators who influence our Clients' business
  • Monitors Client's business environment to understand their needs
  • Establishes active role in industry trade groups
  • Coordinates product demonstrations

Marketing & Promotions:
  • Manages Marketing and Branding Efforts
  • Works with other departments to help develop advertising and promotional programs, pricing, positioning, and packaging.
  • Assists in planning and coordination of product/new service/marketing campaign launches.
  • Coordinates and aligns brand strategy with corporate marketing plan.
  • Reviews market research to anticipate competition and market trends and translate Client attitudes into new branding directions.
  • Manages MARCOMS (Marketing Communications to Clients)
  • Creates Marketing Collateral for Internal Partners and External Clients]
  • Manages Marketing content via multiple channels (white paper, electronic, email, website, SMM and etc.)
  • Performs Marketing, Market, Client and Industry Research to leverage internally

  • Promotes Services to Existing Clients
  • Manages Sales Collateral/Marketing materials to Existing Clients and Prospects
  • Makes Sales Calls and Presentations
  • Conducts New Prospect Sales efforts
  • Participates in Prospect DEMOS

New Service Development:
  • Creates New Service Opportunities with Existing Clients
  • Consults with development teams on market requirements and product features.
  • Works with subject matter experts to define, layout and document New Service offerings
  • Works with Clients to define, layout and document New Service offerings

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