Call Center Supervisor
Location/City: NY - Buffalo
Call Center Supervisor - Direct Hire - Buffalo, NY
Do you have a passion for helping others? Are you an energetic problem-solver who enjoys working in a team environment? Do you have 2+ years of call center/customer service supervisory experience? If you answered "yes", we have an excellent career opportunity for you!
Our client is looking to add an experienced Call Center Supervisor for their Inbound Customer Service team. We need an effective leader to coach, develop, and manage a motivated and competent team dedicated to delivering prompt, professional and friendly assistance to our customers. Exceptional analytical, interpersonal and communication skills are required for success in this position. You will be responsible for proactively monitoring the performance of your team providing insightful coaching and education to improve service delivery and prepare your top performers for future advancement within the company while meeting operational metrics.